What is Datto Antivirus (AV)?

• Rapid adoption: To reduce adoption time and deliver rapid response capabilities, Datto AV uses Datto EDR's streamlined and intuitive UI workflows. Datto AV's reporting, response, and management features appear alongside the components that existing EDR subscribers know and trust.

• Highly customizable: With Datto AV, you gain access to extensive personalization options that enable you to define exactly where, when, and how it seeks out and responds to threats.

• No bloat: Datto AV is a component of the lightweight Datto Endpoint Security agent. If you're a Datto EDR customer, there's no additional software to install on your managed endpoints.

• Extensive reach: Your customers will feel secure in the knowledge that their critical business infrastructure is being protected by an antivirus solution that safeguards hundreds of millions of global users.

• Real-time protection: Datto AV is always scanning, 24 hours a day, seven days a week, 365 days a year. If a threat enters your environment, there's no wait for the next scan to pick it up. In addition, when paired with Datto EDR, you can respond to emergent threats even before they become known in any malware database.

• Automatic quarantine & remediation: Effectively identify and remove malware, restoring systems to a secure state with minimal user intervention.

• AMSI integration: Amplify malware detection across applications, scripts, and processes, turning Datto EDR + Datto AV into a comprehensive anti-malware solution.

• AI-powered efficiency: A lightweight AI machine learning engine ensures powerful protection without compromising system performance.

• Advanced unpacking capabilities: Datto AV is compatible with hundreds of runtime packers and obfuscators, plus a wide range of archive formats for thorough malware detection.

• Strong self-defense: Datto AV employs Anti-Tamper technology to safeguard against unauthorized modifications to its processes, registry keys, and files.

• Enhanced by Windows: Operating as a Microsoft AM-PPL (AntiMalware-ProtectedProcessLight), Datto AV is protected against malicious actions, such as terminating the process.

• Additional security layer: Specialized protection drivers reinforce Datto AV's defense, permitting access to its components only for verified, trusted applications.

• Consistent updates: Datto AV automatically updates its security signatures every two hours, ensuring continuous protection.

• Non-disruptive: Updates occur seamlessly, maintaining active protection without any service interruptions.

• Direct and secure downloads: Updates are directly downloaded from Avira's secure servers, requiring no extra infrastructure on your end.

You'll find your Datto AV settings on the Policies page. Clicking the name of a Datto AV policy opens its Edit Policy page. From this location, the following configuration options are available.

NOTE   This policy is only available to users with an active Datto AV subscription.

NOTE  For more information about exclusions, see the article Working with exclusions in your Datto AV policy.

NOTE  For more information about DNS Secure, see the article Configuring Datto DNS Secure.

Datto AV will operate from within the Datto EDR platform, featuring a similar UI, license and management workflows, and centralized configuration options.

It provides automated quarantine protection and heuristic analysis for real-time threat detection. It also includes anti-tamper protection, ensuring that the Datto AV process cannot be maliciously killed.

The Datto AV agent checks for updates every two hours, ensuring it is always up to date with the latest signatures. You can initiate scans directly from the Datto EDR portal and choose between full or quick scans based on applicable policies.

Yes, Datto AV can be sold as a standalone solution, and it does not require packaging with EDR. However, combining it with EDR can provide a more robust security solution and a more compelling end-user security narrative.

Customers access both Datto EDR and Datto AV through the EDR console. Depending on your subscription, you'll have one of the following experiences:

• If you're subscribed to Datto EDR only, all Datto AV features will be unavailable.

• If you're subscribed to Datto AV only, all Datto EDR functions will be inaccessible.

• If you're subscribed to both Datto EDR and Datto AV, the features of both products will be available.

For more information, refer to Datto EDR and Datto AV access control.

No, end users will not see any pop-up notifications from Datto AV. However, RMM solutions will be aware of Datto AV's presence and status on the device.

A new license type called Datto AV will be visible in the Account section of the EDR Admin page. The details appearing here include entries for contract expiration dates and the number of hosts for which licenses are purchased.

No. Having both the Datto AV and Windows Defender antivirus products installed on the same endpoint can cause performance issues. When installing Datto AV on a workstation, Windows Defender is disabled automatically. When installing Datto AV on Windows Server, Windows Defender should be uninstalled automatically. If the Datto AV agent is not able to uninstall Windows Defender, see the article Removing Windows Defender when installing Datto AV.

Yes, Datto AV can scan the Outlook database for threats, ensuring that the contents of emails and attachments are checked for malware.

"Scan Archives" means that Datto AV can scan compressed and packaged file types commonly used for installers and documents.

Datto AV supports a wide range of archive file types, including, but not limited to, the following:

• ARJ, ZIP, GZIP, TAR, and 7-Zip

• Self-extracting archives

• UUE and XXE

• LZH and LHA

• Various mailbox formats and the Squid cache format

• Image file types such as ISO and WIM

Customize Archive Scanning enables you to specify how many levels deep (archives within archives) the scan should go. You can adjust the setting up to 1,000 levels deep.

You can limit the number of files to scan within an archive and the size of each file. The default file size limit is 1 MB per file, with the maximum allowed being INT_64 bytes, accommodating a vast upper limit.

Datto AV's network drive scanning capability includes all local drives on a PC (such as C:\ or D:\) and any mapped network drives within the local network (such as F:\ to Z:\). As a result, the platform ensures comprehensive scanning coverage beyond the local machine.

Yes, once you restore an item from the console, Datto AV will exclude it from future antivirus scans.

Restoring an item adds it to Datto AV's internal exemption list. The object will not trigger subsequent alerts.

Yes, when adding exclusions for files, folders, or processes, you must enter the full path. Paths are not case-sensitive.

The files that were quarantined by the disabled or deleted AV policy will be removed and cannot be restored because the database that maps the quarantined files to the original folders were removed as well.