Working with the Location details page

Organizations, locations, and devices with an icon preceding their name are synced from Datto RMM. Entities with an icon preceding their name are synced from VSA 10. Special conditions apply to these entries. Learn more in our Understanding the Datto EDR + Datto RMM integration and Configuring the VSA 10 integration articles.

RMM and VSA X locations

The following table indicates whether locations synced from RMM or VSA X can be moved, edited, or deleted in EDR.

Click any organization name or device count to open a pivot report filtered to the selected item.

The Assigned Policies table enables you to manage the location's assigned Ransomware Detection and Windows Defender policies. Learn more in Policy List.

Click any device name to open a pivot report filtered to the selected item.

Devices with an icon preceding their name are synced from Datto RMM. Learn more in our Understanding the Datto EDR + Datto RMM integration article.

Field or feature name	Definition
Scan	Runs an on-demand threat scan of all hosts at the location; to learn more, review our Performing a manual scan article. IMPORTANT  This button will be unavailable if no devices are active.
	Ellipses menu; allows you to take actions on all filtered devices including enabling (if disabled), isolating, assigning a device group, and assigning a license.
Column filters	Filtering options are now available next to each column heading. The options vary depending on the column type: some support text search, while others provide checkboxes or predefined list selections. Alternatively, you can click in the field above the table and select filtering options.
	Select the columns to display in the Devices table.
	Exports the current report to a Comma-Separated Values (CSV) file.
Device	User-friendly name assigned to the endpoint in Datto EDR.
EDR Version	The version of the Datto Endpoint Security agent installed on the endpoint.
Hostname	Hostname of the endpoint.
IP	IP address of the endpoint.
OS	Operating system installed on the endpoint.
Last Seen	Last date and time that the EDR platform received telemetry from the host.
Status	Indicates the operational state of the device. See the section Agent Status definitions below.
License	Identifies the licenses allocated to the device based on the policies applied to the location.
Device Group	The name of the device group to which the device has been assigned, if any.
Alerts	The number of unacknowledged alerts open for the device
	Ellipses menu: Enables you to take actions on a device including moving, renaming, deleting, and enabling it (if disabled).

Agent Status definitions

The following table defines the agent statuses that may appear in the Status column of the Devices table.

IMPORTANT: Resolving agent activity and update issues

The following actions are recommended to resolve specific device status issues:

• Inactive or Stale: First, check if the endpoint is still online and under active management. If it is, you could run Datto EDR Maintenance [WIN] from RMM to bring the device back online. If you are not integrated with an RMM, an alternative option would be to restart the Datto EDR aka HUNTAgent locally or run a powershell script.
• Stuck in Pending Update or Update Failed state: Restart the Datto EDR aka HUNTAgent service. This should restart the attempt to update the agent. Also, you could attempt to reboot the machine.
• Disabled: In the device list within your EDR portal, for the applicable device, click the ellipses menu () in the last column and select Enable. The device will go back and attempt to update the version to the latest agent build.

In the event you are unable to successfully resolve the issue, contact Kaseya Support. Be sure to note the status of the device and any troubleshooting you performed. Also, you can select Organizations > All Devices and for the applicable device, click the ellipses menu () in the last column, then select Fetch Logs. This will pull all current device and debug logs into the Reports section. The logs may be helpful to support when addressing the issue.