About online help
We've designed this help system to be as intuitive as possible, but we realize you might have some questions about how to find all the information you need. Here are some of your most frequently asked questions. Just click to see the answer.
How do I use context-sensitive help?
Datto EDR will automatically direct you to the appropriate topic when you click the question mark icon next to the title bar or toolbar of any page. That topic will tell you how to use the page you're on. From there, you can explore the rest of the help system.
NOTE If you don't see the context-sensitive help icons on any page, refer to our About interactive help article.
How do I search for a topic?
You have three options.
Use the Search feature in the online help
To search all occurrences of a term in the online help, use the What can we help you find? field at the top of the page.
NOTE If you are searching for a phrase (for example: "add ticket"), surround the phrase with quotation marks. Otherwise, all topics that contain either word will be included in the results.
Use the in-product search feature
To search the online help from within Datto EDR, click the 
(help) icon in the upper-right corner of any application page. Doing so will invoke the Show me how... menu, from which you can search for help topics, launch walk-throughs, or browse highlighted guides.
NOTE If you are searching for a phrase (for example: "add ticket"), surround the phrase with quotation marks. Otherwise, all topics that contain either word will be included in the results.
NOTE If you don't see the help icon on any page, refer to our About interactive help article.
Search by area
The left navigation pane is organized to reflect your business processes. Click a menu option to expand it and make a selection.
How do I expand or collapse sections of text?
- Click the Expand icon
to the left of a heading to expand the text. - Click the Collapse icon
to the left of a heading to collapse the text. - To expand or collapse all the text in a topic, toggle the Expand All icon
or the Collapse All icon 
in the top right corner of the page.
How do I share a link to a help topic?
To send a help topic to someone, right-click the URL in your browser and select Copy.
How do I leave feedback?
Click the Provide feedback for the Documentation team link at the bottom of each page. Enter your feedback into the form that opens and click Submit.
NOTE We do not provide technical support. Click the Support link provided at the top of the form for a timely response.
