Navigating the Device details page

NAVIGATION Organizations > select an organization > select a location > select a device

SECURITY Datto EDR subscription with administrator or analyst-level platform access or Datto AV subscription with administrator or analyst-level platform access

BEFORE YOU BEGIN The type of subscription you have may define the features available to you on this page. For a comprehensive overview of features available to Datto EDR and Datto AV customers, refer to Datto EDR and Datto AV access control.

The Device details page provides in-depth information about a selected endpoint, including monitoring information, performance metrics, and alert enumeration. It also provides basic device management options.

This article describes the page's layout and functions.

Overview

In the top navigation menu of your instance, click Organizations.
The All Organizations page will load. Click the name of the client organization you'd like to view.
The Organization details page opens.

Select a location by clicking its name.
The Location details page opens.

Click the name of any device to open its details page.

As you navigate, you'll see the following features and fields:

Page features

Overview

Feature	Definition
Delete	Deletes this device IMPORTANT If synced from Datto RMM, the device will repopulate until the monitoring agent is removed from the endpoint.
Rename	Renames the device
Move	Moves the device to another organization NOTE Devices synced from Datto RMM cannot be moved, renamed, or deleted from Datto EDR.

Field name	Definition
Agent Version	The version of the Datto Endpoint Security agent installed on the endpoint
OS	Operating system installed on the endpoint
Type	Indicates whether the endpoint is using an agent-based or agentless version of our monitoring software
IP address and hostname	The current IP address and full hostname of the endpoint
Status	Active: Device is actively checking into the platform. Inactive: Device has not been seen for more than 10 minutes. Stale: Device has been offline for more than 30 days. Updating: Device is attempting to auto-update the current agent build. Update Failed: Device has not completed the update and is no longer actively checking in. Disabled: The device is stuck in an update loop. The platform automatically disabled the agent for manual intervention.

Report title	Definition
File Sizes	Reports cache versus log size activity on the monitored endpoint
System Usage	Tracks overall CPU and memory usage on the endpoint against agent CPU and memory usage

View mode	Definition
Simple	Displays the maximum query time versus average query time
Advanced	Surfaces query times for each collection type; select from Artifacts, AutoStarts, Connections, Drivers, Memory, Modules, Processes, RTS Processes, RTS Memory, and Users to filter the information shown

	Need troubleshooting help? Open the Kaseya Helpdesk.
	Want to talk about it? Head on over to the Community!
	Have an idea for a new feature? Want to learn about upcoming enhancements? Visit the Ideas forum!
	Provide feedback for the Documentation team.

Navigating the Device details page

Overview

IMPORTANT: Resolving agent activity and update issues