Adding new users to Datto EDR and Datto Antivirus (AV)

NAVIGATION   > Admin > Users & Tokens

SECURITY   Datto EDR subscription with administrator-level platform access or Datto AV subscription with administrator-level platform access

BEFORE YOU BEGIN  The type of subscription you have may define the features available to you on this page. For a comprehensive overview of features available to Datto EDR and Datto AV customers, refer to .

Datto EDR and Datto AV administrators can add new users to an instance via the Users page.

Adding users

  1. Within the EDR platform, navigate to > Admin > Users & Tokens.

  2. Click Add User.

  3. The Add User modal will open.

  4. Complete the Email field and define if the user should be in an Admin or Analyst role. For detailed information about the permissions available at each tier, refer to .

  5. Click Add.

If the user has never been added to an EDR instance, they'll receive a welcome email with a temporary password that enables them to log in for the first time. Once they've entered their credentials at the login screen, they must set a new password. This password will be used to access all future instances to which they are added.

If you add an existing user to a new instance, they will not receive a new temporary password. They will receive a notification that they've been added to a new instance along with a link to the login page.